We aim to process orders within 3-4 business days once received.
Once processed, we ship via Royal Mail Standard First Class post. Normally, expected delivery time is 1-2 working days however due to Covid this can take longer and is unfortunately out with our control.
We have recently added Special Delivery and delivery to selected European countries.
Special Delivery is estimated for next working day arrival and requires a signature.
European delivery is estimated 5 - 7 working days and is tracked and signed for. Please note however we have had instances of significantly longer delivery times recently. Perhaps due to Brexit, we are unsure. This is unfortunately completely out with our control.
American delivery is available, if you wish to place an order please contact us.
Please check social media channels for last order dates ahead of Christmas.
REFUND AND RETURNS
Any returns must be requested within 28 calendar days from receipt of item. In order for us to process your return please email firstname.lastname@example.org with your name and order number.
You will then be issued with a Returns Form. Returns will not be processed without an accompanying completed Returns Form.
All returns must be unused, in original packaging with tags attached and all original box contents included. We have the right to challenge any return that does not meant this criteria.
You are responsible for cost of return.
Original shipping fee is not eligible for refund.
Refunds will be processed within 3-5 working days once return is received and item is in original condition.